It's an absolute ball ache. Been on the phone with them all afternoon instead of doing important work. I have to buy through MS though for the 10% student discount, otherwise it would have been john lewis every day of the week.
every support live chat ended up being terminated for "reasons beyond our control", so then i went to my MS orders and tried to manually request a return, but my order list had been deleted so no products to return, so then i phoned up yet again and get a return sorted. So then went back online to re-buy the device to be told that i had reached my limit of student discounts for the device, so then back on the phone to place the order with them, and natwest has locked my card because they think it is fraud, so then on the phone to natwest to resolve that, and now waiting for a callback from microsoft to retry payment.
This is the complete opposite of my previous experience with customer service regarding my SP3. That was as close to perfect as CS can be, this time though, what an absolute nightmare!
Oh, and because i had used the machine and saved passwords etc, i decided to do a reset prior to boxing it backup, and it's been stuck on 7% for the past few hours. Not very impressed!
) i would have gone to JL, especially as you get 2 years warranty.