Arc Touch Mouse | Surface Edition

Discussion in 'Microsoft Surface Help' started by Sean Kelly, Jul 28, 2014.

  1. Sean Kelly

    Sean Kelly New Member

    Joined:
    Jul 28, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Corydon, IN
    My Device:
    SPro3
    Hello folks!

    I just got the arc touch mouse (the one without the USB Dongle. However, when I hold down the button to pair the device, the light on the top never comes on indicating that it's in pairing mode, and the surface doesn't recognize it.

    I've removed the batteries for a few minutes, tried again, etc, No different.

    Any thoughts?
     
  2. Compusmurf

    Compusmurf Active Member

    Joined:
    May 8, 2014
    Messages:
    488
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Odessa, FL
    My Device:
    SPro4
    Return and try again. My first one had major issues, new one with different manu date worked golden
     
  3. Sean Kelly

    Sean Kelly New Member

    Joined:
    Jul 28, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Corydon, IN
    My Device:
    SPro3
    Thanks for the prompt reply!

    Just talked with Microsoft, and surprisingly, I had a fantastic customer service experience. (not what I'm used to with Microsoft. :/ )

    Thanks for the help.
     
  4. Rhino

    Rhino New Member

    Joined:
    Mar 7, 2015
    Messages:
    13
    Likes Received:
    3
    Trophy Points:
    3
    My Device:
    SPro3
    Does anyone have a fix for this? I'm on my second mouse and both have had this exact same problem. RMA through mail is getting ridiculous. I tried calling Microsoft with the first mouse, but the language barrier was unfortunately an issue and we couldn't even get past my account info to troubleshoot the mouse.

    Help!
     
  5. Rhino

    Rhino New Member

    Joined:
    Mar 7, 2015
    Messages:
    13
    Likes Received:
    3
    Trophy Points:
    3
    My Device:
    SPro3
    Well, the fix is to call Microsoft and request mouse number 3. Please lightning, don't strike again.
     

Share This Page

Search tags for this page
arc mouse pairing mode
,
arc surface mouse not going into pairing mode
,
arc touch mouse pairing mode
,
microsoft arc mouse pairing mode
,
mouse not exiting pairing mode
,
pairing mode arc mouse
,
surface arc mouse pairing mode
,
surface arc pairing mode
,
surface mouse not enter pair mode
,

surface mouse pairing mode