backup on non-working surface

Discussion in 'Microsoft Surface Help' started by warren britton, Jan 29, 2015.

  1. warren britton

    warren britton New Member

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    We were just in Jamaica for a week and my wife brought her surface 2 and an external hard drive to put our photos on through the trip.

    She hadn't put any files on the external drive yet and went to copy some more, it told her there wasn't enough space to copy it all so she copied as much as she could (I know, I was out of the room). Later we came back to the room and the surface wouldn't post at all. We have tried all the tricks but have had no luck to getting it to post.

    Now the resorts WiFi wasn't working most of our trip so no backup to onedrive happened.

    Is there any way to get the files off the drive? Also my wife is a Dr and has medical files on her drive, is there anything we can do to erase the drive or is Microsoft good about that stuff when we send it in?

    Thanks
     

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