I bought the Surface in October. It hasn't worked yet. . . not even for ten minutes. The latest issue: It won't let me sign in. I type in the Password, which I know is correct. . . but it won't accept it. It's also not allowing me to change the password. When I go to my outlook account, it has all kinds of incorrect information (wrong phone numbers, wrong e-mail contact address), none of which I put there. It wouldn't let me change my password. So now, I'm stuck. My Surface won't accept the correct password, nor will it let me change the password. I've been on the line for HOURS with tech support and everything they suggested just made it worse. I put the Surface aside for a while, in disgust. . . tried again tonight, called tech support and they said it would cost $99 for them to help me. I told them that was crazy, to charge me for something that's never worked. This is the worst purchase I've ever made in my life. I've spent $700 and haven't gotten any use of it at all. It doesn't work and nobody at Microsoft gives a damn. Can anybody give me some advice on the sign-in problem?