Canadian Surface Book Launch a Disaster

Discussion in 'Microsoft Surface Book' started by Niterider4, Oct 29, 2015.

  1. Niterider4

    Niterider4 Active Member

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    It appears that MS forgot about all of its customers in Canada. After promising delivery of Surface Books on October 26, through MS online and its partner BestBuy, it seems no customer in Canada has actually received a Surface Book. The status of my order, with BestBuy Canada, is now "Out of Stock". BestBuy customer service blames it on MS. MS blames it on BestBuy. Neither company appears to actually have a clue what is going on. As far as product launches go, this is about as bad as it gets ... as in, there is no product ... at all.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Welcome, @Niterider4

    Sorry about what might be a screw up by someone. We won't forget about you around this forum, rest assured.

    Edit : Others reporting deliveries north of the 49th Parallel.
     
  3. Niterider4

    Niterider4 Active Member

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    Every time I google "Surface Book Shipping Canada" to see if anyone knows what is going on with shipments to Canada, I see all these news headlines saying "The New Surface Book is NOW AVAILABLE IN CANADA!". Well, not exactly ...
     
  4. Nonseven

    Nonseven Member

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    Well consider the bright spot is that you're spared the screen flickering/sound popping/misc. instability issues with the product and by the time it gets to Canada perhaps a firmware update will arrive.
     
  5. JBCF

    JBCF Member

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    Sorry to say this but... I got my Surface Book at 9:15 am on the 26th in Mississauga. Ordered through Microsoft online store.
     
  6. Surfer01

    Surfer01 New Member

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    Same here. Got mine before 9 am on 26th, even though tracking was showing at ware house.
    However I had all the horrible issues and I am getting a replacement.
     
  7. Steeli

    Steeli New Member

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    Looks better than for europe :)
     
  8. hughlle

    hughlle Super Moderator Staff Member

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    Looks like the entire launch of the SB has been one big disaster.
     
  9. albertan_bear

    albertan_bear Member

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    Got one in the launch day at around noon time (Calgary, Alberta). Maybe we Albertans are not part of Canada ... ;) With baby Trudeau in Ottawa it doesn't sound as bad idea - Free Republic of Alberta ... :oops:
     
  10. Niterider4

    Niterider4 Active Member

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    It looks like it was only BestBuy Canada orders that were affected. Stupid me for ordering through BestBuy, but I thought it would be easier to return the product to my local BestBuy, if I had any problems, rather than have to ship it back to MS. The BB customer service rep I spoke to just now said that the SB's were going to ship "this week". However, since there is about 1.5 hours left in "this week", I am highly skeptical. I don't think I will be pre-ordering anything through BestBuy anytime soon.
     
  11. Migi

    Migi Member

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    Considering Surface Book is a total lemon right now, consider yourself spared.
     
  12. albertan_bear

    albertan_bear Member

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    Total lemon??? o_O
     

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