Cannot Install Firmware Update with Low Battery (8024004C)

Discussion in 'Microsoft Surface Pro 2' started by seldenm, Feb 13, 2014.

  1. seldenm

    seldenm New Member

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    My surface pro 2 shows the battery "0% available (plugged in, not charging). I understand the firmware update is supposed to fix this. However, the firmware update WON'T INSTALL with a Low Battery!

    How can I get around this?
     
  2. MickeyLittle

    MickeyLittle Active Member

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    Try pressing and holding both the power button and the volume up button until the Surface logo reappears and then let go. That may help...
     
  3. zurface

    zurface New Member

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    Not sure if it is the same issue but I had something similar where the battery meter would not increase when the battery was being charged. To solve it (and install the firmware), I had to run the surface until the battery was fully discharged then plug it in and let it charge for a while. After this the battery meter would fill back up and I could install updates; if I ever unplugged it, the same problem would occur and I'd have to do it over again.
     

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