Day 2 with SB - Uh Oh

Discussion in 'Microsoft Surface Book' started by SeanP, Oct 27, 2015.

  1. SeanP

    SeanP Member

    Joined:
    Nov 25, 2014
    Messages:
    90
    Likes Received:
    9
    Trophy Points:
    8
    Yesterday, everything but one item seemed to be ok.

    I am still having a major issue getting the screen to remove cleaning from the keyboard base. The right side removes easily when I hear the click but the left side stays in place and the only way to get it to remove is yank it hard, and I mean hard, and it's awkward and I feel like I am going to break it. ROUGH.

    Other issues that have now cropped up:

    1. Screen turns this greenish hue when scrolling through some websites and won't stop for 5-10 min.
    2. Driver error pops up occasionally but then says it resolved itself.
    3. Cursor stops responding and won't respond without a restart.
    4. Putting machine into connected standby is a total nightmare drag on battery. After 4 hours last night at 100% it dropped to 72%!!! 72!!! Losing 28% over 4 hours for doing nothing is a massive issue.

    Now, everything it would seem is easily resolved with a software fix. Ok...fine.

    But this inability for the screen to remove clean and easy is an issue, and I am seeing it on other forums already. When I remove it with force it makes a big "pop" sound as well.

    Not cool MS, not cool.

    I'm going to find a MS store and hope that I can exchange it after they see the issues I am encountering.
     
  2. hughlle

    hughlle Super Moderator Staff Member

    Joined:
    Jul 7, 2014
    Messages:
    2,701
    Likes Received:
    422
    Trophy Points:
    83
    The battery issue is more a win 10 issue than a book issue. Typically if i leave either my S3 or SP3 on standby overnight and not plugged in then i'll wake up to find them both completely drained.

    Sure makes me glad that the UK have a later release date!
     
  3. mtalinm

    mtalinm Active Member

    Joined:
    Feb 14, 2013
    Messages:
    602
    Likes Received:
    85
    Trophy Points:
    28
    I hate to say it, but I don't buy MS 1st-gen hardware anymore because Panos consistently lies and exaggerates while shipping buggy stuff. Some of my favorites: type cover 2 being "completely silent", Surface Pro 3 "perfectly lapable" and the list goes on. Plus, I had horrendous reliability problems wih my SP3 and am no surprised that SB owners are seeing the same. he just overpromises.
     
  4. thinkthis

    thinkthis New Member

    Joined:
    Oct 27, 2015
    Messages:
    9
    Likes Received:
    2
    Trophy Points:
    3
    My Device:
    Surface Book
    Have you tried using Firefox instead of Edge, for me it fixed several of the problems you listed.
     
  5. mkenny28

    mkenny28 New Member

    Joined:
    May 23, 2015
    Messages:
    26
    Likes Received:
    5
    Trophy Points:
    3
    My Device:
    Surface 3 (Atom)
    I would stop trying to take the screen off. There is obviously something wrong with it and you probably don't want to damage it anymore lest they accuse you of breaking it.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

    Joined:
    Jul 27, 2014
    Messages:
    6,342
    Likes Received:
    1,279
    Trophy Points:
    113
    Sounds like that already happened.
     
  7. iLLeStEyECoN

    iLLeStEyECoN Member

    Joined:
    Oct 28, 2014
    Messages:
    47
    Likes Received:
    6
    Trophy Points:
    8
    There seems to be a display driver issue. That's to be expected. Companies who have been releasing laptops for over a decade still have launch day issues. However, I'd most definitely get the SB replaced if the screen isn't detaching cleanly.
     
  8. Kif

    Kif Active Member

    Joined:
    Jul 9, 2014
    Messages:
    478
    Likes Received:
    149
    Trophy Points:
    43
    Location:
    Relative
    My Device:
    SPro3
    Your probably correct and it's sad that even Microsoft can't get the drivers right on their own hardware.
     
    malberttoo likes this.
  9. iLLeStEyECoN

    iLLeStEyECoN Member

    Joined:
    Oct 28, 2014
    Messages:
    47
    Likes Received:
    6
    Trophy Points:
    8
    It's difficult to account for every single scenario and set up that people have. This is why they opened up the Windows 10 lines to mass beta testing. It allows them to avoid many issues. You try coding for 2 billion usage scenarios. It isn't easy. With that being said, I wish all of you early adopters the best of luck. I'm looking to you guys to purchase mine.
     
  10. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    It's called regression testing. And you're right, they can't test every scenario.
     
  11. Migi

    Migi Member

    Joined:
    Oct 11, 2015
    Messages:
    52
    Likes Received:
    2
    Trophy Points:
    8
    My Device:
    None
    After this fiasco, Panos Panay has ZERO credibility.
     
  12. malberttoo

    malberttoo Super Moderator Staff Member

    Joined:
    Feb 26, 2013
    Messages:
    2,255
    Likes Received:
    428
    Trophy Points:
    83
    Location:
    Alaska
    My Device:
    SPro3
    I wouldn't go that far. Everything has issues when it's first released, and no doubt without Panos' passion for the devices to begin with, we wouldn't even have a Surface Pro 3, 4, or Book.
     
    fonzman78 likes this.

Share This Page