Dell U2715-H Monitor and Microsoft Surface Dock

Discussion in 'Microsoft Surface Book' started by mjolnier, Sep 14, 2016.

  1. mjolnier

    mjolnier New Member

    Sep 14, 2016
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    My Device:
    Surface Book
    Hello - I recently purchased a Surface Dock for my Microsoft SurfaceBook. I am able to connect the monitor using the Mini DisplayPort cables and for the most part have a good connection.

    However I occasionally get screen flicker, especially with Microsoft Word, Excel and PowerPoint. Eventually it gets to the point that I have to disconnect anything to get any work done.

    I reached out to Microsoft support and eventually found out that this monitor is listed as not-compatible with the SurfaceDock:

    Just to be safe I also:

    • Updated the SurfaceDock firmware to the latest version
    • Connected directly to the monitor without the SurfaceDock, no problems there as before the dock
    • Tried two recommended cable from Cable Matters (Mini DisplayPort to Mini DIsplayPort and Regular DisplayPort to Mini DisplayPort)
    • Disabled DP 1.2 from the monitor menu
    Other solutions:

    The tech did say that I may be able to update the firmware on the monitor, but I'm not sure if that's possible, I can't seem to find anything online to support that. Is that something I can try?

    Are there any other solutions that I'm not aware of that someone can point me in the right direction?

    Are there any other solutions being worked on? I read in another post that there is some kind of dongle or other cable being developed that could help?

    Thanks in advance for any assistance.

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