External Hard Drive Problems

Discussion in 'Microsoft Surface Book' started by Beerz101, Jan 26, 2016.

  1. Beerz101

    Beerz101 New Member

    Joined:
    Jan 26, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    I bought a WD My Passport 3TB External Hard drive for school, when I try to use it it doesn't work at all. It will freeze and wont copy big files over but pdfs and word documents are fine. I tested the Hard Drive on my Surface Pro 2 and it works fine I can copy anything on to it. Any ideas?
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Welcome to the forum

    Is that one of the Passports that plugs into AC? If so it may need more power. If not you may need a powered USB HUB.
     
  3. Beerz101

    Beerz101 New Member

    Joined:
    Jan 26, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book
    It's one that just plugs in to use no ac. I have also plugged in a friends 2 tb passport and it worked fine.
     
  4. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Some drive pull more power than that USB can output. You could try with the power plugged into your Surface.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,847
    Likes Received:
    1,029
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    @Beerz101

    I had this problem about a year ago with a 2TB Passport drive and my Surface Pro 3.
    I reformatted the drive ExFAT from that same SP3, and the problem went away.
    Needless to say, I worried about the data for about a month after that, but have never had a problem. Now, my entire media library lives on it.

    And I'm typing this on that same SP3 while playing music from the drive via iTunes right at the moment.
     

Share This Page

Search tags for this page
add 3tb drive to surface book
,
microsoft 3tb probs
,

surface book external drive

,
surface book external hard drive