Those of you who have been on the forum a while know I continue to say that of the people I know who own/use, collectively, several dozens Surface Pros I have never seen one with any issue outside of the occasional video driver crash and of those I have personally configured, very few of those. So last night a customer calls me and tells me the SP4 he bought < 2 weeks ago went belly up. Since I was supposed to go to his office today anyway he said he would charge it up and bring it in. He said he may have let the battery run down from not using it for a couple days but all it would do is flash the word Surface on the screen. Over and over. Not a boot, just a constant rhythmic flash of the word Surface. There was no way to turn it off or force it to restart or anything. Totally unresponsive. He has an appointment with the Microsoft Store tomorrow morning. I had to tell him he broke my perfect record. I imagine he'll walk out with a new Surface Pro.