Head Phone Connection Problem

Discussion in 'Surface Pro 6' started by jott27, Jan 19, 2019.

  1. jott27

    jott27 Member

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    Home->Sound->Manage sound system->Output Devices
    This shows "Headphones" when phones are plugged in and it shows "Speaker" when phones are not plugged in.
    In both cases sound is provided by the speakers. I would have expected to hear sound in my headphone but not from the speakers. There is no sound coming out from the headphones.
    It appears the computer recognizes that the headphone connector senses the presence of the headphones but does not switch from speaker to headphones.
    I purchased the surface pro 6 only three weeks ago and can still return it, but I want to know if there is some hardware or software problem that could be corrected by me.
    As my time runs out, I would appreciate any early advise.
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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  3. jott27

    jott27 Member

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    Thanks for the link. It might come in handy to solve general sound problems. My limited experience with modern type computers leads me to believe that my problem is more related to a mechanical switch failure, than a software related one . Plugging in a headphone should physically disconnect the speakers. I had my surface pro 6 only for 18 days, so the chances are good for trading it in for a new one. It might be a better way at this stage, than exploring software fixes.
     
  4. jott27

    jott27 Member

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    This is a follow up to my previous post.
    I brought the computer back to the store, where a technician installed an updated driver. This cured the problem. It would never have occured to me to do this. Good lesson to learn.
     
  5. sharpuser

    sharpuser Super Moderator Staff Member

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    Glad you got it sorted.

    The troubleshooter would likely have solved this, also. Do you check Windows Update for software and firmware updates?
     

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