Hello everyone, So, today I made a trip up to my Microsoft Store (B&M), to either upgrade my i5/4GB/128GB for a i5/8GB/256GB, or just keep the lower model that I have already. After talking to the representative, we decided that for what I was going to use it for, I could just keep the i5/4GB/128GB. For the story, I was going to get the bigger model because I was going to use it for work. I am a web developer/designer and dabble in graphic design, as well. So, I figured I would upgrade and just do a BYOD thing. However, the more I kept thinking about it, and the more the rep and I kept talking, I decided that if my work wanted my to have more than the Core2Duo/3GB/320GB laptop that I am currently using, they should pay for it. I kept the lower Surface model. He rung me up and I paid, but then I saw a UAG case. I ordered one from Amazon that I had a bad experience with, so I was a little skeptical. I told the rep about it and he said if I purchased it, we can try it out right there. 15 minutes, 2 representatives and a freak out later, we could not get it on and I thought that I felt the screen give. However, that was probably just me freaking out. We couldn't get it on, so I didn't get and the rep cleaned up my Surface for me and asked me to check it out to see if everything was good to go. As I was checking it out, I notice in the upper corner by the speaker, the same place where I thought I heard something happen when trying to put the case on, a tiny thread like thing was hanging in between the edge and the glass. I tried to just get it out with my fingernail, but it didn't work and I pulled it. Yeah, well, it was a thread to the speaker. I flipped out (not to him but more like "What have I done?!"). He looked at it and said, "Oh, that's not good. Let's get you a new one." He starts to get the new one and I ask if this was going to go against one of the Microsoft Complete repair/replacement. I am still within my 30 days of purchase with this one, mind you. He looks at it and then at me and says, "I tell you what...I will just give you the i5/8GB/256GB." And, he didn't charge me the $50 deductible or one of my replacements. Mind = Blown! I didn't know what to say. Of course, I said thank you about 100 times, but I really was not expecting that, at all. Needless to say, I am still very overwhelmed by the entire experience. I have to give some massive "thanks" to the rep! Just thought I would share this with you all here.