i7 / 8gb / 256gb - Multi-display - Overheating

Discussion in 'Microsoft Surface Pro 3' started by JD-, Mar 3, 2016.

  1. JD-

    JD- New Member

    Joined:
    Mar 3, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Greetings,

    I'm hoping someone will have a solution to this.

    History:
    Upgrade to Win10, downgraded to 8.1 because Win10 is a PITA.

    Running a triple monitor setup using: http://cplonline.com.au/evga-displayport-hub-graphics-adapter-200-dp-1301-l4.html

    Monitor 1: Surface Pro 3 - docked
    Monitor 2: BenqGL2460 - Display Port -> VGA cable
    Monitor 3: BenqGL2460 - Display Port -> VGA Cable

    Whilst the surface is docked and being used in this configuration, it works fine some days and other days, the screens turn off for a second and then turn back on.

    The surface itself gets unbearably hot to the touch and then the screens simply turn off and the Surface refuses to detect them until a full reboot takes place.

    I've found the uninstalling the monitor drivers and rebooting usually forces the Surface to recognise there's a device attached. Unfortunately this doesn't always work.

    I use to this the problem was driver related until I shut off automatic updates for drivers and am still having the issue.

    Aside from a full reinstall, I'm at a loss.

    Cheers for any assistance,
    JD
     
  2. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    Welcome to the forum

    That type of problem has been reported by some on Windows 10 but I don't remember seeing anyone having the problem on 8.1. Did it work properly when you were on 10?
     
  3. JD-

    JD- New Member

    Joined:
    Mar 3, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Thanks

    Nope, downgraded to try and fix the problem
     
  4. leeshor

    leeshor Well-Known Member

    Joined:
    Jun 19, 2012
    Messages:
    5,071
    Likes Received:
    877
    Trophy Points:
    113
    Location:
    Norcross, GA
    My Device:
    SPro4
    The problem may be your HUB. That seems to be what stayed the same.
     
  5. JD-

    JD- New Member

    Joined:
    Mar 3, 2016
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    SPro3
    Tested the hub with 3 laptops (HP 8440p, Lenovo x220, x230 and x240)

    All but the x240 handled dual monitors fine - they can't do more than that - and the x240 did triple without issues.

    Also doesn't explain the thermal cut on the video adapter
     

Share This Page

Search tags for this page

surfacebook overheat