Hi, all. Just thought I needed to get opinions on this issue. After reading through numerous reviews, it seems that Microsoft Complete has quite a good review in the USA. However I can't say the same after this incident in Singapore. In my case, I felt misinformed, and i'm not sure if I can consider it as false advertisement. After purchasing the SP3, I saw that Microsoft complete was a good deal for such a machine, 229 SGD for the coverage and at that point of time it was shown in their webpage, advertising 49 dollars per deductible for Accidental Damage Protection. Shown here - https://drive.google.com/file/d/0B3l6-2UpSioEVUJhcmphZ3doYWs/view?usp=sharing However when my surface was bricked, I found out at the checkout page that it is actually a 100 dollar deductible for accidental coverage in Singapore. I had no choice but to go ahead with it as my surface is bricked. I then notified Microsoft of this issue and they said that it's a glitch and promised to correct it. Now, 2 months after, Microsoft only changed the webpage detail a few days after I contacted them for a second time, I claimed that it was false advertisement on their part since the same exact webpage advertising Accidental Claims has been stating 49 dollars for two whole months even when they have been notified. Even so, they refused compensation, reason being : It was stated that it was 100SGD at checkout, hence you could've not claimed the accidental coverage after seeing the rise in price. This is my side of the story and I tried to be as fair as possible writing this, just hoping to get some opinions on this matter as the reason Microsoft gave me left me disappointed. 50 dollars is not a lot of money but I felt cheated... Thank you.