Junk Items Not Highlighted in Outlook 2013RT

Discussion in 'Microsoft Surface Help' started by Geraint, Dec 26, 2013.

  1. Geraint

    Geraint New Member

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    Probably the most simplest of problems, but I cannot find the answer. Under 'Home' then delete section, my junk item is not highlighted and wont allow me access to configure. All the help files are helpful if only I could access the icon.
    Thank you

    Geraint
    Wales, UK
     
  2. daniielrp

    daniielrp Active Member

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    What sort of account are you using? You might need to configure or map the folder separately.

    Just to check though, do you mean that the button cannot be clicked, so you can't send any items to the junk folder?
     
  3. Geraint

    Geraint New Member

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    The button cannot be clicked, it is a pale colour compared to the others with a no entry sign attached to it. I am afraid I don't understand the part about the account I am using
     
  4. daniielrp

    daniielrp Active Member

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    Well most accounts can be classified as POP3, IMAP or Exchange and it will normally tell you the account type in your Account settings page in Outlook. Sometime you specifically need to tell outlook where the Junk folder is located on your mail provider's server, otherwise you will not be able to send things to junk.
     
  5. cali

    cali Member

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    Welcome to the site. Moved to the help forum for more exposure.
     

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