On-Screen keyboard not working after enabling BitLocker encryption

Discussion in 'Microsoft Surface Studio' started by raymond.casanova, Feb 8, 2017.

  1. raymond.casanova

    raymond.casanova New Member

    Feb 8, 2017
    Likes Received:
    Trophy Points:
    My Device:

    Has anyone tried to enable BitLocker encryption on a Surface Studio? We're an organization that requires all our computers (laptops, desktops, slates) to have encryption enabled. We're using Sophos SafeGuard Enterprise to manage the BitLocker native device encryption on all our Windows PC's (Windows 10 Pro) including all our Surface tablets. We recently received and setup a new Surface Studio and have enabled BitLocker (using Sophos SafeGuard Device encryption software) but have come across an issue where the onscreen keyboard simply does not work. The wireless keyboard also doesn't work. The only way to insert the PIN is attaching a USB keyboard directly to the Surface Studio. We've already enabled the TPM+PIN option in our gpedit.msc locally for group policy settings, no luck. Has anyone come across this issue and is so, were able to get around or resolve it with a fix?

Share This Page