Picture Library / Camera roll corrupted

Discussion in 'Microsoft Surface Pro' started by surfacenewb, Apr 6, 2013.

  1. surfacenewb

    surfacenewb New Member

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    Hi

    This morning, I noticed that I can no longer open any pictures!!!!
    Each picture is represented by a black box with the name of the file ( 1.jpg etc ) and it cannot be opened.
    When I tried to delete it, it says that the picture is being used by another program or I am not the administrator

    Even taking a screen shot ( windows button + vol down ) doesnt seem to take any picture....

    Anyone have this problem??
     
  2. surfacenewb

    surfacenewb New Member

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    Now the camera doesnt seem to work either.

    After taking a picture, it says something went wrong while taking a picture...
     
  3. ZachBui

    ZachBui Member

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    Even after restarting, it still won't function. you may have to do a refresh perhaps
     
  4. surfacenewb

    surfacenewb New Member

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    I already tried rebooting

    I actually did a system restore back to 3/30 ( there was a critical update ) and the problem is still there :(

    What do you mean by a refresh?
     
  5. surfacenewb

    surfacenewb New Member

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    Ok I found refresh and just did it.

    It looks like the problem is still there....
    Any other suggestions?
     
  6. ZachBui

    ZachBui Member

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    Those black images you say, are those viewable elsewhere if you transferred them. I would also back them up if possible.
    Maybe you could try to uninstall/reinstall the camera app. I would also see if activating the admin account and see if the camera app still fails or not:
    via commant prompt
    net user administrator /active:yes


    Other than these ideas, I'm not too sure what else you could do besides asking MS tech support perhaps
    Could you also take a phone screenshot or if you have a camera layout around to post what the error looks like

     

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