For those who don't know, the HP X2 Envy is a two-in-one laptop come tablet. I used to own one (my wife now has it), and both are plagued with random lock-ups, but the HP goes to a BSOD and a message why it froze. It goes on to advise that it is gathering the necessary info, then will restart the computer when done. It does neither. You have to hot boot to get it back, and HP don't want to know about the problem as many people have said they have contacted HP after sales, only to be met with an 'I don't care' attitude. TBH, I wouldn't recommend either. There must be something better available.