Long salty ass story ass ahead, but TLDR if you’re looking to - pay for a first hand products - find that they’re all faulty within the first week - spent countless hours and agony troubleshooting - get poor customer service, - and finally be replaced with second hand set and told to suck it up after a month During the latest fair, I bought a Surface Pro 6 at 26/6/19, and within a few days of use, the surface pen began to be unusable and a day later, the tablet/laptop itself. So I spent so many hours troubleshooting, calling the service centre and doing the same process of troubleshoot despite telling them I’ve already done so. And they finally let me do a product exchange. So the pen was exchanged first, and they gave me a refurbished set. Meaning to say, it’s not new, likely to be a faulty piece that was fixed. I was like hey fine, but I want my surface pro to be a new set because I didn’t spend my money on a second hand set. I barely used it for days. They ignored my request, and delivered a refurbished surface pro a few days later. So I’m like wtf did you even listen to me? I decided to left it unopened in case they use it as another excuse. After multiple calls and emails, one guy finally said they will forward my request to a higher level, who will contact me in days. Took them two weeks to reply me, just to tell me that they would neither give me a new set NOR a refund. Basically what they did was to ask me to suck it up with all the second hand stuffs that I had overpaid for. Well done Microsoft. I honestly don’t think my request was unreasonable but you guys handled it so poorly. Now I have to resort to ranting like an idiot on a forum which I’ve never done before in the slightest hope that you would rectify this.