Should I buy a SP in Canada or US?

Discussion in 'Microsoft Surface Pro' started by dream3, Jul 27, 2013.

  1. dream3

    dream3 New Member

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    Hello!

    Im traveling in north america and Ive already purchased a Surface in Canada. Sadly I had to return it twice in 2 different stores due to pixel and light issues. (pretty bad luck) Now Im on my way to the US and im thinking: Where should I buy it? Should I give it a shot in the US? Im kind of sick of trying it in Canada.

    Is it safe and simple to return/exchange inthe US as it is in Canada?

    Would you favor one place over the other or it's all the same?

    Thanks!
     
  2. lostlogik

    lostlogik New Member

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    I'd buy it wherever you want/ can. I live in the UK and bought one from the US (before they were available in UK). Had a warranty issue, by which time they were available in UK, and just returned it locally without any issue from MS.
     
  3. dream3

    dream3 New Member

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    Nice! So the warranty can be claimed in other countries as long as microsoft officially sells the surface there? Is that it?
     
  4. lostlogik

    lostlogik New Member

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    I believe it's more a case of warranties must be honoured internationally but if MS sell the product locally they will have the processes/logistics in place to accept returns locally.

    In my case I first contacted MS before they were selling in the SP in the UK. They were happy to honour the warranty but I had to return the SP to the USA. As that was inconvenient for me at the time, the issue wasn't system critical and I knew they'd start selling the SP in the UK in a couple of months, I waited. Once the UK was an official market, I contacted MS again, they took in my SP locally and I had my replacement by return.
     
  5. kayzee

    kayzee Well-Known Member

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    That's actually pretty cool to know, the support team seems to be doing something right for once!
     

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