Surface Arc Touch Mouse constantly loosing "scroll wheel"

Discussion in 'Microsoft Surface Pro 4' started by mmo, Sep 4, 2016.

  1. mmo

    mmo Member

    Nov 6, 2014
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    Zürich, Switzerland
    My Device:
    I am using an MS Arc Touch Bluetooth Mouse (i.e. the mouse designed for the MS Surface Pro Series). In principle I like it a lot, but what's starting to increasingly annoy me is that every twenty minutes or so it suddenly doesn't react to the two middle buttons (those that simulate a scroll wheel). Mouse movements and left and right button still work, but the middle buttons go "dead", i.e. no more scrolling or page up/down :-(

    I then always have to "straighten" and bend the mouse (i.e. shut it off and on again) to regain that capability.
    It's not a major issue but with such high end (read: costly) devices I consider this an inacceptable annoyance!

    Is this a known bug? Is it the driver or the mouse itself? Is there some stable fix? Where can I complain?

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