Surface charger not working

Discussion in 'New Member Introduction & Site Assistance' started by Turtlerma, Jun 20, 2015.

  1. Turtlerma

    Turtlerma New Member

    Jun 20, 2015
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    My Device:
    I have had my Surface 2 for a year and had occasional problems with the charger. These were always minor and were fixed in minutes. However, this time the charger will not work at all.

    • The light on the charger is on when connected, however it doesn't charge.
    • The top one of the small prong things in the charger slot on the Surface is deeper than the others (is that normal?)
    • I have done the uninstall and update method and it has not worked
    • It's been starting to work for a split second every now and again
    Any suggestions?
    Last edited: Jun 20, 2015

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