Surface Pro 2 stuck on bios - could someone send me a recovery usb image pls?

Discussion in 'Microsoft Surface Help' started by June, May 31, 2014.

  1. June

    June New Member

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    Hi there,

    I have bought a Surface Pro 2 tablet and for an unknown reason, I can not boot to Windows 8 anymore, I am stuck on bios...

    So I tried different thing, I disabled the "secure boot" option so that I can reinstall Windows 8 pro by creating a USB bootable key.

    I can boot on the key and the installation is going just fine but at the end, when it is time to restart, I remove the USB key and then I am stuck again on the bios menu... the OS will never load. :crazy:

    I have just contacted Microsoft support and they told me that I wasn't supposed to install this version of Windows 8, it is not the correct version for the tablet...

    Would it be possible for you guys to create a recovery usb image directly from the OS and to send it to me so that I can try with it???

    Thanks a lot for your answers.
     
  2. daniielrp

    daniielrp Active Member

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    That is sort of true, the SP2 should be using Windows 8.1 not 8.
     
  3. June

    June New Member

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    Thanks, I have tried the 8.1 pro version but the result is the same unfortunately…
     
  4. Raggarkungen

    Raggarkungen New Member

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    I am also looking for a recovery image. Since the serial/license information in Surface Pro 2 is stored in the BIOS it is really unmotivated for Microsoft not to provide a download of a Surface recovery image. Fantastic product, but the support from Microsoft could be improved.

    If anyone could assist with an image, it would be highly appreciated. Otherwise I guess I will just go into a store that has a demo unit of Surface Pro and plug in a USB memory and create the recovery image myself.
     
  5. June

    June New Member

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    Totally agree with the previous post... Microsoft should provide this recovery image in such case.

    Good idea to make this USB key directly in a store! I will have a look Monday but not sure they have a Surface Pro there, but if they do, I will upload the recovery image and send you the link.
     
  6. Raggarkungen

    Raggarkungen New Member

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    I used a standard windows 8.1 installation image. Everything works perfect.
     
  7. June

    June New Member

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    Was it a clean new installation? I have tried 3 different versions of Windows 8.1 Pro but always stuck on bios after the installation...
     
  8. Raggarkungen

    Raggarkungen New Member

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    Yes, I used a total clean windows 8.1 Pro installation. No problem at all - Windows Update automatically found all the specific packages and drivers for Surface Pro 2.

    Edit: During the installation I used a serial / product key from the internet. After the complete installation windows informed me something like that I needed to active my Windows license. To retrieve the correct serial / product key from BIOS/UEFI I used the tool Read Write Everything (download from http://rweverything.com and then chose ACPI table and then the MSDM tab).

    Edit2: It is totally ridiculous that Microsoft is not providing an updated Surface Pro 2 image for download from their website.
     
    Last edited: Jun 3, 2014

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