Surface Pro 3 stuck at bootscreen with small on-screen keyboard and mouse cursor.

Discussion in 'Microsoft Surface Pro 3' started by BrianFess, Oct 14, 2014.

  1. BrianFess

    BrianFess New Member

    Joined:
    Oct 14, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    I have a Surface Pro 3 with Windows 8.1 with all the current firmware and software updates installed. Upon booting the Surface, it will sporadically boot with the normal
    SURFACE logo bootscreen showing but will also show a small on-screen keyboard and mouse cursor. The startup process will get stuck at this point never making it into the OS. If I didn't know any better, I would say that the UEFI is not handing off to the OS and begins loading it's own interface.
    After a hard shutdown and a little patience I can get the system to boot properly but this is annoying for the user and me.
    Has anyone else seen this and found a solution? Or is this just bad hardware that needs to be RMA'd?

    Sorry for the blurry pic.

    http://imgur.com/thufwE1
     
  2. daniielrp

    daniielrp Active Member

    Joined:
    Oct 26, 2013
    Messages:
    693
    Likes Received:
    133
    Trophy Points:
    43
    Location:
    Preston, UK
    My Device:
    SPro3
    Never seen anything like that, if you can get it to boot I'd perform a Reset on your Windows 8.1 OS - logically I would assume this would "re-register" the OS with the UEFI bootloader.
     
  3. Bandito

    Bandito Active Member

    Joined:
    Nov 12, 2013
    Messages:
    174
    Likes Received:
    29
    Trophy Points:
    28
    Location:
    Chicago, IL
    My Device:
    SPro3
    That looks like it could possibly be some sort of test or troubleshooting mode that somehow got initiated. I've not seen that before either.

    Have you tried calling Surface support about this? It's worth a shot to see what they have to say about the condition.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

    Joined:
    Aug 20, 2013
    Messages:
    2,847
    Likes Received:
    1,029
    Trophy Points:
    113
    Location:
    Pacific Northwest & China
    My Device:
    Surface Book
    Oh my. I had that on my SP3 i7 512 three weeks ago. Had to take it to the Microsoft Store. Experts could not revive it and replaced my machine on the spot.

    They called it "half-bricked".
     

Share This Page

Search tags for this page
surface pro 3 black screen with cursor
,
surface pro 3 black screen with mouse pointer
,
surface pro 3 boots to black screen
,
surface pro 3 on but screen black can only see arrow cursor
,
surface pro 3 stuck at surface logo
,
surface pro 3 stuck at surface screen
,
surface pro 3 stuck on black screen
,
surface pro 3 stuck on boot screen
,
surface pro 3 stuck on surface logo
,

surface pro 3 stuck on surface screen