Solved surface pro 3 Stuck on the Perparing automatic Repair

Discussion in 'Microsoft Surface Pro 3' started by ALI IBRAHEM, Aug 6, 2014.

  1. ALI IBRAHEM

    ALI IBRAHEM New Member

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    My Device:
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    HELLO For all

    I have SURFACE PRO 3
    The device I received as a gift today
    Operated device .. and worked as normal ... and I worked error in settings
    And I decided to Formate the device
    It walked normally and that the process has stop on the 23%
    Then the machine became stuck
    I decided TO Shut down the device from the power button
    And operate the machine again .. but

    Stuck on the Perparing automatic Repair
    I tried to enter TO the setup blue screen In order to do formate again and I could not do this

    Shut down the machine several times, but it back to Perparing automatic Repair
    And stays stuck on this automatic Repair and then Diagnosing your pc
    And then works Restart ,,, By itself and come back and stuck on this automatic Repair again
    and then Diagnosing your pc And then works Restart .

    please help me




     
  2. Liam2349

    Liam2349 Active Member

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    Either take it to a Microsoft store - judging by your English I guess you are not American, so there probably aren't any in your country.

    So your only way to fix this would be to get Windows 8 on a bootable USB, boot to the USB and restore or clean install Windows.
     
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  3. ALI IBRAHEM

    ALI IBRAHEM New Member

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    My Device:
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    True Dear I'm from outside the United States
    We do not have Microsoft store
    Are pro 3 supposed to read the usb flash automatically
    Or there are steps that should do it

    thanks
     
  4. malberttoo

    malberttoo Super Moderator Staff Member

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    Hi Ali Ibrahim, welcome to the forum. Sorry you're having some bad luck with your unit, that's annoying.

    Are you able to get a copy of Windows 8.1 onto a bootable USB flash drive? If so, here are the directions on how to boot to it directly. Basically hold down the volume down button while pressing and releasing the power button...

    http://www.microsoft.com/surface/en...ers/boot-surface-pro-from-usb-recovery-device
     
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  5. ctitanic

    ctitanic Well-Known Member

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    One more advice, never interrupt a refreshing process. Let it run even when it seems stuck.
     
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  6. ALI IBRAHEM

    ALI IBRAHEM New Member

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    My Device:
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    Thank you very much for helping
    But where can I get a copy of original Windows for the surface pro 3
    Can I Make Recovery from another device
    Because I have another device, but 256GB
    In the same processor of the first device i5
     
  7. malberttoo

    malberttoo Super Moderator Staff Member

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    Hi Ali,

    You should use another Windows 8.1 device to make your recovery drive, because the SP3 also has Windows 8.1. I think you will have activation/ product key issues if you try to install Windows 8 (instead of 8.1) on the SP3. Someone please correct me if I'm wrong.

    Here's the instructions on how to make a recovery drive with another Windows 8.1 computer...

    http://windows.microsoft.com/en-us/windows-8/create-usb-recovery-drive
     
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  8. Liam2349

    Liam2349 Active Member

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    As far as I am aware, this will only work with the PC it was created for. Do you know differently?
     
  9. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Of you can call MS support id recommend doing that to be sure them right steps are followed.
    I know you can change product keys and its not mandatory to register immediately.

    I worked at a support center a long time ago and we always urged customers to call us first before working themselves into a predicament they couldn't get out of and then calling. :)
     
  10. malberttoo

    malberttoo Super Moderator Staff Member

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    Can he get telephone support in an area that they are not selling the Surface yet? He is outside the US somewhere.
     
  11. ALI IBRAHEM

    ALI IBRAHEM New Member

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    My Device:
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    I've installed a new version of Windows 8.1
    And then
    I've tried a copy of Recovery But it did not work
    Strangely, when I installed a new windows 8.1 I do not delete the original recovery partition
    I do not know why the machine does not recognize it
     
  12. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    That sort of depends... I don't know the rules ...some toll free numbers are international some aren't. That's something he will have to determine.

    The other option would be online support either chat or via email. There might be a guide out there but most published stuff is going to cover the standard recovery which it seems we are beyond at this point so to get it right you kinda need to have done it before (recently).
     

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