Solved Surface Pro 3 - Touchpad Error

Discussion in 'Microsoft Surface Pro 3' started by Randomtruth, Mar 10, 2017.

  1. Randomtruth

    Randomtruth New Member

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    My Device:
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    Hi there,

    Every time I touch my touchpad (which usually acts as a mouse) on my Surface Pro 3, my screen turns off. It doesn't shut down the whole tablet, it basically just locks it. The mouse icon might move slightly with my finger, but after about a second my screen goes black. I can touch a key on the keyboard to turn the screen back on, and log back in, but if I use my touchpad again the same error happens. So my keys work fine, but my touchpad does not.

    I tried to toubleshoot this and held the Power and Up volume buttons for 10 seconds, when I saw a factory re-set type of screen the touchpad worked fine, so I know that it does still work.

    Can anyone help me with this? I know I can just touch the screen instead of the pad, but I'm so used to using the touchpad, I'd love to be able to use it again!

    Thanks!
     
  2. sharpuser

    sharpuser Super Moderator Staff Member

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    Sorry you are having this software issue.

    I think you need a "Reset", which saves your files but re-installs Windows 10?
     
  3. Randomtruth

    Randomtruth New Member

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    Turns out all I needed was to clean the keyboard connectors with an alcohol wipe! Now everything is working fine.
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Must have been that touching your device was enough that a poor connection at the connector due to dirt or debris became a disconnection.

    Glad it is fixed by just a cleaning. Marking solved.
     

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