SURFACE RT AND SKYPE

Discussion in 'Microsoft Surface RT' started by ness92630, Mar 14, 2015.

  1. ness92630

    ness92630 New Member

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    SINCE MY LAST WIN UPDATE LAST WEEK, I LOST THE SKYPE APP ON MY APP LIST. I WENT BACK TO THE STORE AND DID AN INSTALL AS IT SAID I HAD PURCHASED IT BIT IT WAS NOT INTALLED I INSTALLED IT. AGAIN AND AGAIN AND AGAIN WITH DIFF. CONFIGS IN FRUSTRATION I INSTALLED THE SKYPE WIFI WHICH IS IN THE APP LIST. WHEN I SIGN INTO MY SKYPE ACCOUNT ONLINE IT TAKES ME TO A FUNKY SCREEN ASKING ME TO PAY FOR CREDIT FOR PHONE/CELL USE ONLY. NO VIDEO. VIDEO IS VERY IMPORTANT TO ME AS I HAVE 3 CHILDREN WHO LIVE STATESIDE AND I AM IN UK. I HAVE SPOKEN TO A SKYPE TECHIE ONLINE WHO REFERRED ME TO MS AS HE CANNOT DO A REMOTE ACCESS INTO SURFACE TABLETS.........HELP! PLEASE AND THANKS
     
  2. ness92630

    ness92630 New Member

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    When I try to get Skype it is now saying that video and audio is not supported on my OS......
     
  3. leeshor

    leeshor Well-Known Member

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    At least you're not still hollering.;) Welcome to the forum.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Another fine mess... after Windows Update, who's' keeping score?

    Refresh is likely your best course of action.

    In case you didn't know this is not the Microsoft Surface Support Site.
    http://www.microsoft.com/surface/en-us/support
    Scroll down for the Answer Desk chat.
     
  5. kundas1

    kundas1 Super Moderator Staff Member

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    yes I can assure you that Skype works perfectly on the RT as I use it (or rather she does) to chat with my GF when she is states side.. video and everything... I don't know what could be causing it to not install properly or why an update would ruin it but perhaps a complete restore might be in order..
     

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