I have a Surface RT and ever since I applied some updates (apps) it has locked up tight and can not access anything on it (from the "metro style" UI). If I reboot it as soon as I login it locks up again and is unusable. I can get to the desktop but that does not let me uninstall any apps (which are probably the issue). If I try to reset it asked for BitLocker that I do not have and I did not set. It points me to a website to retrieve the key but the site has NO option to retrieve a bit locker key for my Surface. Is there any ay to reset the Surface without the key? I am not paying 300.00 to call Microsoft, that would be insane considering the cost of the RT and I would essentially be paying for it twice.