Turning on my Surface Book, stuck on Surface screen??

Discussion in 'Microsoft Surface Book' started by jeffsmithy, Feb 22, 2016.

  1. jeffsmithy

    jeffsmithy New Member

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    When I turn on my Surface Book, it gets stuck on the "Surface" screen and doesn't go any further. I have to push and hold the power button to turn it off, then turn it back on again to get it to boot properly. Any ideas?
     
  2. leeshor

    leeshor Well-Known Member

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    Does it do that every time exactly as you described it? Are you actually shutting down then having to start twice to get back to a desktop?
     
  3. jeffsmithy

    jeffsmithy New Member

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    ya...it started after the last update...
     
  4. sharpuser

    sharpuser Super Moderator Staff Member

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    Known bug. Must cold boot.
     
  5. MrHanky

    MrHanky New Member

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    My Device:
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    Is this really a known issue? Started for me just yesterday (possibly due to updates coming in drips...)

    Whenever my PC hibernates, I cannot turn it back on as it just hangs at the 'Surface' screen.

    I can force a BSOD by detaching the screen and turning it on - then I usually get INTERNAL_POWER_ERROR followed by a clean, cold-boot.

    Any workaround? This has basically bricked my device for day-to-day usage (shutting down is impractical..)
     
  6. Nuspieds

    Nuspieds Active Member

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    Yes, I have been experiencing this issue on both my original and replacement SB.
     
  7. stanman98075

    stanman98075 New Member

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    A real pain! Started after 'system update' a few days ago. Tried to roll back, but this update isn't listed.
     

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