Unable to adjust sound quality on my brand new Surface Book 2

Discussion in 'Microsoft Surface Book' started by Bronzato, Feb 23, 2018.

  1. Bronzato

    Bronzato New Member

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    My Device:
    Surface Book
    1st. On my others Win 10 computers I see an enhancements tab on like on the picture below. On my brand new Surface Book 2 laptop this tab is not present. Does any other people with a Surface laptop experience the same problem ?


    [​IMG]

    2nd. I see the 'Realtek High Definition Audio (SST)' listed in the Device Manager. Normally with Realtek there should be a 'Realtek HD audio manager'. An application allowing me to adjust sound (equalizers, more basses, ...). But I don't have that application on my computer. Does any other people with a Surface laptop experience the same problem ?


    Thanks.
     
  2. theveterans

    theveterans Member

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    With Creators update, the enhancements tab is removed and is replaced by Dolby
     
  3. Bronzato

    Bronzato New Member

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    Hello theveterans, thanks for your quick response. Finally I discovered something... If I plug an ordinary earphone the Enhancement tab is not presdent but after that I connected another earphone by bluetooth this time and guess what ? The Enhancement tab appearred ! So it seems to have something to do with the device connected itself. Thanks to this Enhancement tab I can adjust bass and the sound is far more better.
     
  4. theveterans

    theveterans Member

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    It's 100% driver dependent. If I use my external USB Audio Interface (aka external sound card for harder to drive headphones), I get the enhancements tab as well Capture.PNG
     

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