Warrenty Replacement??

Discussion in 'Microsoft Surface Pro' started by heather70732, Mar 4, 2013.

  1. heather70732
    Offline

    heather70732 New Member

    Joined:
    Mar 4, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Fordoche, La
    Does anyone know how long it takes for a warranty replacement to arrive. I have a 64g pro I sent back last Tues 2/25/2013, because it would not read the micro sd card. I shipped it back fed ex overnight. Just wondering how long before my replacement comes, I checked the website and it shows still processing??
  2. bosamar
    Offline

    bosamar New Member

    Joined:
    Nov 10, 2012
    Messages:
    1,453
    Likes Received:
    76
    Trophy Points:
    0
    My Device:
    RT
    From what I've read here and elsewhere I'd guess about 10 to 14 days.
  3. heather70732
    Offline

    heather70732 New Member

    Joined:
    Mar 4, 2013
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    0
    Location:
    Fordoche, La
    Thanks and that sucks, I bought this for school. When I called MS on Friday they said I should get it today, but of course I didn't. Really need it to work on finals this weekend! Guess I will just be sitting home staring at this desktop!
    Last edited: Mar 4, 2013
  4. bosamar
    Offline

    bosamar New Member

    Joined:
    Nov 10, 2012
    Messages:
    1,453
    Likes Received:
    76
    Trophy Points:
    0
    My Device:
    RT
    Business 101: under promise and over deliver. :tongue:. You'll be okay.
  5. Garyjk
    Online

    Garyjk Member

    Joined:
    Feb 24, 2013
    Messages:
    78
    Likes Received:
    7
    Trophy Points:
    8
    i thought they did advance replacement.
  6. J515OP
    Offline

    J515OP Super Moderator

    Joined:
    Jun 19, 2012
    Messages:
    2,180
    Likes Received:
    262
    Trophy Points:
    0
    Location:
    Northern CA
    My Device:
    RT
    There is a shortage of supply for Surface Pros (128GB really) so MS has changed their policy on advanced replacement no longer offering it. Since they changed the policy this applies to 64GB too even if they do have them in stock. The good news is that supply shouldn't be the hold up even if this is a return and replace instead of an advanced replacement. The bad news is there is no way to tell how long it will actually take MS to process and send a new unit in this scenario.

Share This Page

Search tags for this page
microsoft advance return surface
,
microsoft replacement warrenty
,
microsoft surface advance replacement
,
microsoft surface advanced replacement
,
microsoft surface rt out of warrenty replacement
,

microsoft surface warrenty

,
microsoft warranty replacement microsoft surface
,
scary eyes
,
surface rt warrenty replacement