Crackly Audio

[irogos]

I have crackling audio in HBOGO even after doing all the updates. I thought it was slow internet causing it because I was traveling but when I got back home i tested it and it is still crackly. Everything else works fine with no crackling (i.e. netflix, crackle, youtube)

 

[timfg]

I downloaded a film from the movies app earlier to try that out - and the audio is fine on that too. So, suggests that there is some commonality to audio delivery in BBC iPlayer and HBOGO that the S3 doesn't handle well...

 

[GreyFox7]

I have crackling audio in HBOGO even after doing all the updates. I thought it was slow internet causing it because I was traveling but when I got back home i tested it and it is still crackly. Everything else works fine with no crackling (i.e. netflix, crackle, youtube)

haha crackle is not crackly

maybe some problems are codec related...

 

[GreyFox7]

After doing a Refresh a week or so ago... and all updates installed... I now have crackly audio for the first time.


It seems like reinstalling the Audio drivers fixed it.

 

[Turbo4AWD]

After doing a Refresh a week or so ago... and all updates installed... I now have crackly audio for the first time.


It seems like reinstalling the Audio drivers fixed it.

Yeah, I noticed that I had a popup in the lower right corner of the screen that said "Intel hd audio" or something, every time I pushed volume up or down. I uninstalled and reinstalled the audio driver and the popup is gone.... and my sound is no longer crackling on everything I play.

 

[Turbo4AWD]

So I got a notification today that there were updates to install. One of them was a firmware update from 07/22/2015. This resulted in bringing back the "Intel audio" notification in the lower right again. No crackling sound though. I will update my post in a few days if the issue returns. Now to try charging without putting the device to sleep...... and not get the "plugged in, not charging" message...


Update: I just got the "..until fully charged.." message when I plugged it in so that is a good sign....

 

[Turbo4AWD]

Just got another firmware update this morning 07/23/15 and installed it. Will have to wait until I get home to plug my Surface 3 in and test to see if the issue returns or not. I'm also worried this may bring back the crackling sound, but I will have to try it out for a week or so and see.

According to the M$ website this update is for:

• Surface UEFI update (v1.50410.78.0) adds features to display and add a system asset tag and support for the Surface Cover during PXE boot.

• HD Graphics Family driver update (v10.18.15.4248) improves graphics performance and stability on Windows 10.

So we will see how long it lasts without crackling/charging issues