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Surface Pro 6 - External Hard Drive Shuts off - plugs into the usb port -any one else have this issue?


New Member
Hello , Can anyone tell me why this is happening:
I have an external Hard Drive/ WD My Passport Ultra - Have been using it for a few years and never had a problem.
this is the problem:
The WD My Passport Ulta is pluged in to the usb port.
I open the file and go into the first folder , then open the 2nd folder , when I try and open anything in the folder the hard drive disconnects and shuts down.
How do I tell if the usb port has a problem, loose or needs to be replaced?
Thank you!