2 month old Surface 2 can't turn on

Discussion in 'Microsoft Surface Help' started by incyann, May 31, 2014.

  1. incyann

    incyann New Member

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    Hey all,

    Just 2 days back I wanted to restart my tablet because it wasn't connecting to my home Wi-Fi. However, it did not manage to restart and haven't turned on since then. I've tried all ways possible to TRY to turn on the table but it hasn't been successful.

    Whenever I connect it with the charger, the white light beside the front camera lights up and blinks occasionally.

    Please assist on this issue!

    Thank you all!
     
  2. jnjroach

    jnjroach Administrator Staff Member

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    Hold the Power Button Down for 10 to 20 seconds, wait 10 Seconds, hold the Volume Rocker Down and Press the Power Button and if a successful you should feel it vibrate and see the Surface Logo....
     
  3. incyann

    incyann New Member

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    Hi,

    The method you mentioned doesn't work.

    When I plug in the power adapter, the light beside the front camera lights up and blinks occasionally. Once I unplug it, the light doesn't show up anymore.

    Do I have to just leave it unplugged?
     
  4. jnjroach

    jnjroach Administrator Staff Member

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    If that doesn't work, you'll need to contact Microsoft and request a RMA for repair or exchange.
     
  5. incyann

    incyann New Member

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    Hi,

    Do you know why would the front camera light would light up whenever the tablet is plugged?
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    The only time I've seen this was when the Power Connector was failing.
     
  7. OhPinchy

    OhPinchy New Member

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    I've got a similar problem with my Surface 2. It turns on and the Surface logo is displayed but after a few seconds it reboots and again the Surface logo is displayed and then it reboots again and cycles like this indefinitely. Haven't been able to get it to enter the BIOS. I did not create a USB Recovery Disk. It would be great if there was a way to get a recovery image to at least try that before sending it back in for repair (which is the only option that seemed to be available on the Microsoft site).
     

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