Solved Anniversary update not working

Discussion in 'Microsoft Surface Pro 4' started by vMo, Aug 3, 2016.

  1. vMo

    vMo New Member

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    Hi All,

    Today, the anniversary update was available for download on my surface pro4.
    I tried to launch it twice, but every time the same result :
    Download of the installation files is ok, then the installation starts, and around 10~20% of process, the Surface restarts and does a rollback to the previous restoration point.

    I only got the surface pro 4 since 3 weeks (so not many things have been changed on it).
    I can't find any information or reason why the process is not working (no logs, no error message...)

    Any idea ? did someone do the same update with success ?
    infos: I have about 72Gb of free space on my SSD / OS is in French / Eset smart security is running on the device

    Thanks
    Vincent
     
  2. Pwscott

    Pwscott New Member

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    My Surface Pro 4 took the update easily, but my desktop machine failed to update...I rebooted it and tried again and it updated fine but took a long time. May be a reboot or two?
     
  3. vMo

    vMo New Member

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    Well, tonight the update is not available anymore.... maybe waiting for a couple of weeks would be a good idea before making a new attempt :)
     
  4. Pwscott

    Pwscott New Member

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    Perhaps it's not available to you, or in your country, but I just downloaded it and upgraded another machine so it's certainly available.
     
  5. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Just based on past experience Id disable eset during the install at least.

    The Media Creation Tool should let you update on demand. I don't know about other languages but I don't think it should be a problem.
     
  6. vMo

    vMo New Member

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    Hi,

    After upgrading my notebook successfully, I tried again on my Surface Pro yesterday.
    It finally worked after :
    * uninstalling Eset (important)
    * making more space on my disk than expected
    * Cleaning my disk
    * Doing the upgrade with the Windows10Upgrade tool that I have downloaded from the Microsoft website

    Thanks you for your time and answers guys!
    Vincent
     

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