Arc Touch mouse lost after network settings dialogue

Discussion in 'Microsoft Surface Pro 3' started by mmo, Jan 26, 2015.

  1. mmo

    mmo Member

    Joined:
    Nov 6, 2014
    Messages:
    47
    Likes Received:
    1
    Trophy Points:
    8
    Location:
    Zürich, Switzerland
    My Device:
    SPro3
    I am observing an odd bug with my SP3 (or maybe it's also Windows 8.1's fault) in conjunction with my Arc Touch Mouse (Surface Edition):

    Whenever I bring up the Metro network settings dialog (e.g. to enable/disable WiFi or switch to a different network) and then return to the classic desktop my mouse is "gone" for at least 30 seconds. The mouse pointer disappears and the system does not react to mouse-movements nor -clicks. After a while the mouse-arrow re-appears but still does not respond to mouse movements for a while and only after 30-60 seconds it is finally responding again and one can use the arc Touch as normal.
    During that time only the pen reacts and can be used to point and click (the touch cover's touchpad is disabled while an external mouse is attached to the SP3).

    Since in my current location I have to switch WiFi-networks a lot (one to get to the Internet, the other to access the company's intranet) this is getting really quite annoying!

    A really odd bug that slipped through MS' testing and quality assurance here!

    M.
     
  2. nipponham

    nipponham Active Member

    Joined:
    Sep 24, 2014
    Messages:
    399
    Likes Received:
    78
    Trophy Points:
    28
    Location:
    Japan
    My Device:
    SPro3
    Can't reproduce the "bug" on mine. I have the same Arc Touch Mouse SE and the cursor doesn't even pause or hiccup when changing networks. Nor should it; the mouse's only connection to SP3 is BT.
     
  3. mmo

    mmo Member

    Joined:
    Nov 6, 2014
    Messages:
    47
    Likes Received:
    1
    Trophy Points:
    8
    Location:
    Zürich, Switzerland
    My Device:
    SPro3
    On that part I fully agree! But it DOES - at least on my system! And I find that increasingly annoying. This effect also happens at other occasions, when a Metro-App or -dialog pops up, but the network settings is the most "reliable" in that respect. It appears to me, as if Metro apps somehow disable the Classic desktop's mouse - at least for a while. I know that sounds odd, but... :-(
     
  4. nipponham

    nipponham Active Member

    Joined:
    Sep 24, 2014
    Messages:
    399
    Likes Received:
    78
    Trophy Points:
    28
    Location:
    Japan
    My Device:
    SPro3
    I don't doubt you're experiencing problems but this is not a constraint of switching between Metro and desktop environments. Try the mouse on another Win8.1 machine and try a different mouse on your SP3. That should narrow down where the problem lies.
     

Share This Page