Are there any Microsoft employees on the forum who can help me?

Discussion in 'Microsoft Surface General Discussion' started by macmee, Apr 9, 2014.

  1. macmee

    macmee Active Member

    Oct 15, 2013
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    I got an advanced exchange on my unit once before, I was send a refurbished unit even older than my unit that had colour issues with the screen. Here is a list of problems with my Surface Pro 2:

    1. There is a major light leak in the bottom left
    2. it doesn't work with touch keyboards, they stop responding after several minutes until I rehook them
    3. It crashes every time I come out of sleep
    4. Sometimes it overheats and the battery goes to 0 over night
    5. Sometimes the touch screen goes crazy and it thinks I'm tapping the screen many times a second in random spots when I am not
    6. The stylus alignment is correct in the top left of the device, but as I go to the bottom right, it becomes off by about 3cm^2

    I think it's quite clear I've fallen victim to a bad batch of devices with all these issues. Is there any way I can just get an advanced exchange and get a brand new device?
  2. jnjroach

    jnjroach Administrator Staff Member

    Nov 9, 2012
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    Seattle, WA USA
    My Device:
    Surface Book
    You have a better chance here:

    Surface - Microsoft Community

    The above are the Official Support Forums...

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