I own a surface 3 device purchased in a local authorised reseller in Hong Kong. Last week I found the battery swell as it pushes the monitor and a gap appears. If I plug the device to the dock, I am not able to switch it on. I contacted Microsoft local support, sent them all the photos and SN. After a few day I got their reply: Stop using the device. I am very disappointed because as an enterprise Microsoft is not offering me any solution. (1) They didn't offer me any recycle/replace solution, no matter it is free or not. (2) They didn't answer my question how should I handle the device. How can I dispose it? (3) They didn't let me talk to anyone senior. (4) They didn't give any channel of complain. (5) I sent the problem to Microsoft fanpage, they are ignoring me after knowing my problem I am super worry the device will catch fire. And I don't have any ideas how should I dispose it. Microsoft didn't reply me anything about my safety. My advice is Microsoft after sell service is suck, I won't buy surface anymore.