detach hardware failure - general failure

Discussion in 'Microsoft Surface Book' started by unruledboy, Mar 13, 2018.

  1. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    326
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    My Surface Book 2 13' + discrete GPU Started to have this issue from last week. Symptoms:

    • after sleep, can't wake up, no matter no many times you press power button
    • if use the detach button at the keyboard, force eject the tablet part, attach again, then the power button will work again
    • even it starts, it shows the following issue.
    • I have the latest driver in late Jan 2018.

    upload_2018-3-13_22-32-12.png


    upload_2018-3-13_22-32-39.png
     
  2. Orlbuckeye

    Orlbuckeye Active Member

    Joined:
    Nov 17, 2015
    Messages:
    386
    Likes Received:
    37
    Trophy Points:
    28
    Location:
    Orlando, Florida
    My Device:
    Surface Book
    Take to store or go to online chat with Windows tech.
     
  3. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,862
    Likes Received:
    1,865
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    Are you using stock NVIDIA driver or the latest GeForce from NVIDIA? I had this using the driver from January...rolling back to stock fixed it...
     
  4. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    326
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    How to roll back to the stock?

    It is getting worse today. The physical eject button shows red light, no matter how long I hold, it simply won't eject. So basically my surface book becomes surface laptop......

    Uninstalled the recently installed Surface Driver (Jan update), the physical eject button works again, but the icon stills same problem. I checked the windows event log, it says error:

    In System:
    Source: SurfaceHotPlug
    Message: Surface HotPlug ACPI Notify Error: NotifyCode=81

    In Apllication:
    Source: SurfaceDtxService
    Message: Dtx failed to enumerate DGpu.

    And open Task Manager, it does not show the dGPU at all.

    I re-installed the latest driver downloaded from here: Download Surface Book 2 Drivers and Firmware from Official Microsoft Download Center

    The eject icon will initially shows "detached", and finally works after windows booted and waited for around extra 10 seconds. But when I open Task Manager, the dGPU still won't recognize, have to eject and put it back then it appears, really annoying.
     
    Last edited: Mar 16, 2018
  5. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,862
    Likes Received:
    1,865
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    I had to remove the newer driver and reboot. What Build are you on?
     
  6. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    326
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    I tried several times, uninstall -> reboot, not working, then -> install, dead cycle.

    I am on Version 1709 (OS Build 16299.248).

    The last resort may just do a reset, which I don't want to, because it took me quite a few hours to install softwares and setup environment
     
  7. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,862
    Likes Received:
    1,865
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
    What version of the SurfaceDTX driver do you have? Mine below...

    upload_2018-3-16_19-58-52.png
     
  8. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    326
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    Oh, sorry, you mean the version of the driver. It is the same as yours.

    upload_2018-3-17_16-40-38.png
     
  9. jnjroach

    jnjroach Administrator Staff Member

    Joined:
    Nov 9, 2012
    Messages:
    7,862
    Likes Received:
    1,865
    Trophy Points:
    113
    Location:
    Seattle, WA USA
    My Device:
    Surface Book
  10. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    326
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    Tried sfc/scannow, tried DISM, finally tried reset the machine, worked for the first start, restarting/shutdown and back to same problem.

    I am desperate.

    I think I have to bring it back to MS
     
  11. unruledboy

    unruledboy Active Member

    Joined:
    Jun 11, 2014
    Messages:
    326
    Likes Received:
    49
    Trophy Points:
    28
    Location:
    Sydney
    My Device:
    Surface Book
    Brought to MS store, tech troubleshot, install/uninstall nvidia drivers, and cleaned up the ports, it is working now
     
    MikemanSP4 and jnjroach like this.
  12. Xiaowei

    Xiaowei New Member

    Joined:
    Aug 20, 2018
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    My Device:
    Surface Book

    I am having the same issue, very annoying.
    Can you help me?
     

Share This Page

Search tags for this page

azs

,

best cameras

,

detach hardware failure surface book

,
general failure surface book
,
microsoft surface detach hardware failure
,
surface book 2 general detach hardware failure
,
surface book 2 general failure
,
surface book surface detach hardware failure
,
surface hardware failed detach
,
surface pro detach icon