External Monitor Issue post Anniversary Update

Discussion in 'Microsoft Surface Pro 4' started by SNLJ, Aug 15, 2016.

  1. SNLJ

    SNLJ New Member

    Aug 11, 2016
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    My Device:
    Since taking the Anniversary update last week, I have been unable to connect to my external monitor via the mini display port to HDMI adapter I had been using ever since I purchased my Surface.

    I spent time chatting with tech support, but the best he could offer me was that Microsoft no longer supported the HDMI cable I'm using so I should go find a certified one. When I balked at that idea he suggested I wipe my computer, which I pointed out would have no effect on Microsoft's theoretical support of my Belkin HDMI cable.

    Has anyone else experienced this issue? Not being able to extend my display is a problem.

    Thanks in advance.

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