HELP Surface laptop flashes logo but doesn't boot

Discussion in 'Microsoft Surface Laptop' started by justme0406, Apr 14, 2018.

  1. justme0406

    justme0406 New Member

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    I've had my surface laptop for a while now and it won't boot anymore! I push the power button and the Surface logo flashes for less then a second then the screen goes black, keyboard stays backlit for another 15 to 30 seconds then also shuts off, I can keep doing this over and over, if i hold the power button it just cycles every 30ish seconds, I have tried to get into the uefi but it just won't, is there some key combo to act like a battery pull or anybody have any ideas?? please help...
     
  2. Plantje

    Plantje Active Member

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    What does Microsoft support say? Must still be under warranty, right?
     
  3. justme0406

    justme0406 New Member

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    They had no idea, they just swapped it for me the other day, wish i knew what it was, kinda scary since these can't be repaired at all
     
  4. Plantje

    Plantje Active Member

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    The fact that non-Microsoft people mark a device as non-repairable doesn't mean Microsoft can't repair it either :)
    But good thing that they swapped it.
     
  5. justme0406

    justme0406 New Member

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    I don't mean to be disrespectful but the surface laptop is a non repairable unit, that is fact, you can't even open it, Microsoft doesn't offer repairs for it at all, unless it's software it can't be fixed, that's why i was so desperate to see if anyone had an idea how to get it to boot, a button combo or something because if Microsoft didn't swap it i'd be screwed: Microsoft Surface Laptop Teardown
     
  6. jnjroach

    jnjroach Administrator Staff Member

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    More nuanced than that - the Surface Devices are not Field Repairable but they are repairable. The swap them and they are sent to Factory Authorized Repair facilities (there are 4 that I know of in the US) that have the correct tools to evaluate and refurbish the devices under factory conditions with factory trained repair technicians.
     
  7. Plantje

    Plantje Active Member

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    You're not being disrespectful at all! You just state what you understood and you do it in a descent manner. Everyone should do it that way :)

    That's what I meant as well
     

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