How replacement order works?

Discussion in 'Microsoft Surface General Discussion' started by asiaworldcity, Dec 18, 2015.

  1. asiaworldcity

    asiaworldcity New Member

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    My Device:
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    Hi,

    My replacement order was placed on 14/12, but I still did not receive an second email telling me that my device was shipped. The first email said I said receive an second one within 24-48 hours. Should I worried about that? Because I will be away on the 22th.

    Answer Desk seems to be not very helpful.

    Thank you
     
  2. leeshor

    leeshor Well-Known Member

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    Welcome to the forum

    You may want to get in touch with the help desk again. Hopefully you'll get someone who can track down the problem. Not getting that E-Mail is a concern.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    double check the Junk Mail folder just to be sure.
    Did you get a case number or reference number?
     
  4. asiaworldcity

    asiaworldcity New Member

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    Thanks, I did get a case number or reference number. I contacted the Answer Desk yesterday, and they said the email will be send as soon as the replacement was shipped. They think the replacement will arrive on time.

    Thanks all for your advice
     

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