Background: I ordered a 32 GB surface (without touch cover) and a type cover. I received confirmation along with notification of shipment for the type cover. The 32 GB Surface showed up as "will ship in 3 weeks) First call to CS to inquire about my Surface shipping: - I was told that the Surface would be shipped to reach me on 10/26 even though there was no tracking number and status change on orders status. Second call: - I was told that the Surface would ship in 3 weeks. I specifically argued that this was NOT the information I was provided in the previous call and was told very clearly that I would NOT receive my Surface tomorrow. I even threatened to cancel to no avail. Third call: - I was told that the Surface would be delivered on 10/26. I argued (again) that I was given conflicting information the past two times. The rep apologized and said that they were doing their best but reiterated that I would receive my device tomorrow. I specifically asked the customer rep whether I should go to the MS store and buy a surface and she told me that my order would deliver tomorrow. I am certain that if I call back, someone will tell me that my Surface will deliver in three weeks. WTF??