How to perform a properly 'complete' refresh?

Discussion in 'Microsoft Surface Pro' started by kayzee, Nov 14, 2014.

  1. kayzee

    kayzee Well-Known Member

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    Hi guys, been a while! Still loving my Surface but unfortunately ran into a problem this week, got bitten badly by a virus called Groovorio :(

    Tried removing from add/remove... still there.
    Tried deleting from browsers... still there.
    Tried a refresh... still there.
    Tried a complete reinstall... still there.

    Eventually got rid of it, but now I have lag in my browsers, with both scrolling and typing. It's driving me insane! I reckon it's still in my system somewhere. Defender finds nothing...

    So, how do I perform a properly 'complete' refresh. I'm aware the complete reinstall showed on the options on the Surface isn't equal to an old 'format c:\' because when I load back up it keeps all my wallpapers etc.

    Something to do with booting from a USB? Would appreciate a hand :) thanks.
     
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    That stuff kept is; settings synced back from OneDrive. You could go into Settings - Change PC settings - OneDrive and turn off the sync for this PC. IDK what actually happens after that with the settings.

    If you use the Reset option that wipes all your files as well and there's an option to do a secure erase, that would just about do it I think.
     
  3. GreyFox7

    GreyFox7 Super Moderator Staff Member

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  4. kayzee

    kayzee Well-Known Member

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    Thanks, I knew it was something like that. Will it actually wipe more than the 'Remove everything and reinstall Windows' though? Even doing that doesn't seem to delete your Internet Explorer homepage, which is a place the virus was attaching itself too... seems crazy to me! I even found when I logged into Chrome at work today, it had hijacked that too! Must have got into my accounts :eek: really quite worrying. I used to be a dab hand with reformats etc. but have been out the game so long it does seem daunting now lol.

    Must say though after installing Chrome 39 (64 bit beta) and giving the Surface a reset, it does seem to be performing slightly better... it's just the confidence I've lost in it atm.
     

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