Intermittent and slow WiFi

Discussion in 'Microsoft Surface Pro' started by nikosl7, Aug 30, 2013.

  1. nikosl7

    nikosl7 New Member

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    Hi, I purchased a surface pro and a type cover about a month ago.

    Except from the crappy trackpad (specially in two finger scrolling), which I do not know if its normal, I had a perfect experience until today.

    The videos and generally the internet access got a lot slower. And by slow I mean about 500kbps. At first I suspected my ISP, but when I tried from my Lenovo thinkpad the speedtest reported the normal >20Mbps.

    Then I tested a LAN transfer from my laptop to my surface. No luck, again the speed was about 500 kbps instead of 10Mbyte/sec that I had in the past weeks.

    Finally I connected my surface to the WiFi of my friend, and again the same speeds.


    Is there anything that can try, or I should just call the support tomorrow to ask for a service?
    What is their service policy?

    Here are some screenshots
    Screenshot (8).png

    Screenshot (9).png


    And from my Thinkpad
    Untitled.png
     
    Last edited: Aug 30, 2013
  2. N.G.

    N.G. Member

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    You can try disabling selective suspend, but it doesn't sound like that to me. Don't have any iPads or iPhones on your network do you? My service went South on several devices when the kids joined the network for the week.
     
  3. hogwldfltr

    hogwldfltr Member

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    On our home network there are four computers, five cells, and at least five television sets. I've yet to have an issue with connectivity. I use a cable provider fwiw and I recently bought a new router after our prior one took a fall and literally bit the dust.
     
  4. Omni

    Omni Active Member

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    Sounds like a faulty WiFi module to me. Try a USB dongle and see what speeds you get then.
     
  5. machistmo

    machistmo Active Member

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    It could also be your router. I know my iphone 5 and R6300 dont love one another, bu t my SP Wifi Sucked too.
     
    Last edited: Aug 31, 2013

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