KUDOS to the Microsoft store

Discussion in 'Microsoft Surface Pro 3' started by seyclone, Feb 27, 2017.

  1. seyclone

    seyclone Member

    Jan 12, 2015
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    My Surface Pro 3 recently contracted a Virus that was pretty serious. I couldn't run most programs, especially anti-virus programs. I couldn't get the computer to boot off of a thumb drive. It was really my fault because I was running some stuff that needed AVAST anti virus to be turned off . There were a lot of sites popping up with cyrilic characters. So, I suspect that the virus was Russian in origin.

    Microsoft has a free virus removal service when you set up a tech appointment. They could not restore the OS to a normal condition ,even though they managed to get an anti-virus program to boot the computer. At that point, I told them to wipe the drive and re-load a fresh OS. When I picked up the computer 2 days later it was, basically, a new machine.

    I was very pleased with the job they did, as well as their friendliness and cooperation.
    sharpuser likes this.
  2. sharpuser

    sharpuser Super Moderator Staff Member

    Aug 20, 2013
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    Pacific Northwest & China
    My Device:
    Surface Book
    Good customer service combined with good product earns customer loyalty.

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