New & Used Keyboard lights up but not working

Discussion in 'Microsoft Surface Help' started by JayBeeMe, Aug 12, 2017.

  1. JayBeeMe

    JayBeeMe New Member

    Aug 12, 2017
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    My Device:
    I have just purchased a second hand surface pro 4 and a used keyboard off ebay and no matter what I try its not working.
    I purchased a new keyboard from pcworld just to test to see if it was the keyboard or tablet.
    Exactly the same issue. The surface detects the keyboard when attached and keyboard lights up as it should when pressing buttons or touching mousepad.

    Any Suggestions much appreciated :)

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