No replacement AC Adapters available for Surface Pro

Discussion in 'Microsoft Surface Pro' started by Jimbee311, Jan 13, 2015.

  1. Jimbee311

    Jimbee311 New Member

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    Dec. 29 - I reported AC Adapter on my 10-month old Surface Pro stopped working. After 54 minute phone call was assured that part would arrive within 8 to 11 business days. Under warrantee but no option for expedited delivery.
    Jan. 9 - I logging in to view the service ticket (1274443820) and was surprised to see no record of part being shipped. Called Microsoft support and was told that the part had been shipped and would arrive shortly.
    This morning (Jan. 13) I was finally told the truth: the part is NOT in stock and they cannot give me ANY timeframe on when to expect it. No option to pay me back if I find it myself either.
    Does anybody think this is acceptable?
     
  2. VickiFL

    VickiFL Active Member

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    Do you have a Microsoft Store anywhere near you?
     
  3. Jimbee311

    Jimbee311 New Member

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    My first call was to the closest Microsoft store in San Rafael who told me they longer listed that part, in any event didn't have one. They transferred me to M'soft support, all on Dec. 29.
     
  4. VickiFL

    VickiFL Active Member

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    Microsoft is completely out of stock A/C chargers for the SP3??
     
  5. leeshor

    leeshor Well-Known Member

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    You may want to find another Microsoft Store, (or 2) and give them a call.
     
  6. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    This probably isn't what your looking for but Amazon has it in stock and Best Buy also. Just depends on how badly you need to use it. Still, it's a sad situation, wait on the supply chain (wars have been won and lost on this very thing) or spend money on something you shouldn't have to.
     
  7. kayzee

    kayzee Well-Known Member

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    SP3 has a different charger to SP1...
     
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  8. f4f

    f4f Member

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  9. Wayne Orwig

    Wayne Orwig Active Member

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    That is the Surface charger. It has a 24 watt (2 amp) output. The Surface PRO requires closer to 4 amps. I'm not sure if that 24 watt charger will smoke or not.
     
  10. jetstreamblue

    jetstreamblue New Member

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    The RT charger will work, several on the forums (myself included) have one as a travel or backup charger. Just charges the Pro slower, definitely no danger.
     

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