I'd like to get as much feedback as possible from owners that have sent in their surface pro's for new ones. Can you tell me what Microsoft sent back to you and how was it packaged ? Also when you called Microsoft tech support for the exchange did they tell you just to send in the Surface and not the power adapter and stylis. Was the replacement a new in sealed box or refurbished unit which technically is Not new according to the law. The reason why i'm asking is that I sent in my surface pro 128gb for a replacement and Microsoft tech told me that they didn't know if I was going to get a new unit. I told Microsoft that my unit wasn't even 20 days old and that a refurbished unit is not a new unit. The Microsoft tech support person also told me just to send in the surface pro in the box nothing else, to keep the charger and cable. Microsoft could not even tell me when I asked them , what determines them to send out a new or refurbished unit. I have a feeling that they will hold on sending me back a unit until after my 30 day return option expires according to the return policy. Than I won't be able to take it to a MS store for exchange.