Pen cursor stuck on left of screen after firmware update

Discussion in 'Microsoft Surface Pro 4' started by unclekyky, Nov 3, 2015.

  1. unclekyky

    unclekyky New Member

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    My Device:
    SPro4
    Yesterday I did the firmware update (but I also installed other programs, so I'm not sure what to blame). Whenever I move or place the cursor on the left of the screen (about 1 cm from the edge), the cursor gets stuck. It will move up and down on a vertical line 1 cm from the edge as I move the pen around, but it won't move left or right. The cursor will start behaving normally, if I hover over an icon on the task bar.

    Has this happened to anyone else? Does anyone have any suggestions?

    Edit: I had previously tried re-calibrating the input, but that didn't help. Just a few minutes ago, I reset the calibration settings and now the pen is behaving normally.
     
    Last edited: Nov 3, 2015
  2. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    Never seen that before, you might try uninstalling the programs one at a time to see if that helps. what were they for, you might make an educated guess based on their functionality.

    I would also try shutting down completely then startup into UEFI, exit and startup Windows.

    From Shutdown:
    • Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
    • When you see the Surface logo, release the volume-up button.
    • The UEFI menu will display within a few seconds.
    • Exit
     
  3. unclekyky

    unclekyky New Member

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    Thanks for your help. I tried the reboot, but nothing worked. I had previously tried re-calibrating the input, but that didn't help. Just a few minutes ago, I reset the calibration settings and now the pen is behaving normally.
     
  4. GreyFox7

    GreyFox7 Super Moderator Staff Member

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    D'oh I shoulda mentioned that :)
     
    leeshor likes this.
  5. leeshor

    leeshor Well-Known Member

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    Sometimes it's the simple things. ;);)
     

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